FAQs

The direct care model prioritizes the direct relationship between physician and patient by removing insurance from the picture. By choosing not to work with insurance, we have the flexibility to spend much more time with patients for a comprehensive and customized visit every time. Read more about direct care here.

At our clinic, you will always see Dr. Lauren Dozier, our board-certified dermatologist for your initial consultation, treatments, and follow-ups. Read more about Dr. Dozier here.

Our appointments never feel rushed because of our direct care model. The average consultation visit is about a half hour, and procedural visits may range from 30-60+ minutes. We respect your time and busy schedule, so we always aim to run on time so that you are seen at the time of your appointment.

We strive to make the most of your time with us. We can often perform a treatment the same day as your consult, though we may recommend starting a pre-treatment regimen for optimal results. Filling out your new patient forms and procedure consents (in your confirmation email) at least 24-48h prior to your visit assists greatly in making the most of our time in office.

Please ensure that you’ve taken the time to fill out the new patient forms at least 24-48 hours before your appointment. If you are coming in for a full skin check or a hair loss consultation, please ensure that your hair is styled so that Dr. Dozier can examine your whole scalp. For any facial concern or evaluation, please arrive with a clean face free of makeup. Please have a photo ID for check-in and your payment method (we can also charge the card on file, which is required at time of booking).

Yes! We are conveniently located directly on the east side of Biscayne Blvd. Our building is 5 stories, gray and white with a red roof.  We are across the street from McDonalds and a block south of Flannigans.  If your GPS takes you to a playground (Keystone Park), turn right and we are the next building.  There is ample parking available on both sides of the building; you can park in any spot marked “Guest.”  There is an elevator located in the lobby to easily access the 3rd floor where our suite is located.

We are a direct care dermatology practice and don’t accept healthcare insurance to cover any costs associated with your visit. However, you can use your insurance to pay for prescriptions at your local pharmacy and any bloodwork tests performed at the lab, as recommended by the doctor. Read more about our concierge practice model here.

We are happy to provide you with a comprehensive receipt of your services along with a coded visit note upon request. You can submit this documentation to your insurance carrier for potential out-of-network reimbursement. As every insurance plan varies, we cannot predict reimbursement or contact insurers on your behalf.

Medical dermatology services and select products sold in-office may be paid for using your FSA or HSA card.

Yes! We are open 1 Saturday per month. You can schedule directly with our online booking site or reach out via call or text to check availability.

For the safety of our guests and staff after-hours, the exterior door and elevator require a code to enter after 5 pm on weekdays and on Saturdays. If you have not received these codes prior to your appointment, please give us a call or send us a text!

To ensure fairness to other patients who are seeking specific appointment time slots, we require a 24-hour notification for cancellations/reschedules. Any cancellations/reschedules under 24 hours will incur a late cancellation fee of $50. Any No Show-No Call appointments will incur a No Show fee equal to the full amount for the visit type of which you are scheduled.  We require a credit card on file for all new patient bookings that will be charged according to this policy.

Our packages never expire! You can use the remaining sessions on your account at any time.

Absolutely! We have many patients who travel from out of town to visit us. We are located 14 miles from Miami International Airport and 18 miles from Fort Lauderdale International Airport. You can schedule your consultation here.  And if you don’t see appointment availability for when you are in town, please reach out to us to discuss your travel plans!