FAQs

The direct care model prioritizes the direct relationship between physician and patient by removing insurance from the picture. By choosing not to work with insurance, we have the flexibility to spend much more time with patients for a comprehensive and customized visit every time. Read more about direct care here.

At our clinic, you will always see Dr. Lauren Dozier, our board-certified dermatologist for your initial consultation, treatments, and follow-ups. Read more about Dr. Dozier here.

Our appointments never feel rushed because of our direct care model. All of our consultation visits are scheduled for a full hour, and procedural visits may be scheduled for longer. We respect your time and busy schedule, so we always aim to run on time so that you are seen at your scheduled appointment time.

We strive to make the most of your time with us. We can often perform a treatment the same day as your consult, though we may recommend starting a pre-treatment regimen for optimal results. Filling out your new patient forms and procedure consents (in your confirmation email) at least 24-48h prior to your visit assists greatly in making the most of our time in office.

Please ensure that you’ve taken the time to fill out the new patient forms at least 24-48 hours before your appointment. If you are coming in for a full skin check or a hair loss consultation, please ensure that your hair is styled so that Dr. Dozier can examine your whole scalp. For any facial concern or evaluation, please arrive with a clean face free of makeup. Please have a photo ID for check-in and your payment method (we can also charge the card on file, which is required at time of booking).

Yes! We are conveniently located directly on the east side of Biscayne Blvd. Our building is 5 stories, gray and white with a red roof.  We are across the street from McDonalds and a block south of Flannigans.  If your GPS takes you to a playground (Keystone Park), turn right and we are the next building.  There is an elevator located in the lobby to easily access the 3rd floor where our suite is located.

There is ample complimentary parking available on-site on both sides of the building; you can park in any spot marked “Guest.”  From the moment you arrive, we strive to make every part of your visit as convenient as possible so you can focus on your care, not the logistics and stress of searching for parking or paying parking fees.

We are a direct care dermatology practice and don’t accept healthcare insurance to cover any costs associated with your visit. However, you can use your insurance to pay for prescriptions at your local pharmacy and any bloodwork tests performed at the lab, as recommended by the doctor. Read more about our concierge practice model here.

We are happy to provide you with a comprehensive receipt of your services along with a coded visit note upon request. You can submit this documentation to your insurance carrier for potential out-of-network reimbursement. As every insurance plan varies, we cannot predict reimbursement or contact insurers on your behalf.

Medical dermatology services and select products sold in-office may be paid for using your FSA or HSA card.

Yes! We are open 1 Saturday per month. You can schedule directly with our online booking site or reach out via call or text to check availability.

For the safety of our guests and staff after-hours, the exterior door and elevator require a code to enter after 5 pm on weekdays and on Saturdays. If you have not received these codes prior to your appointment, please give us a call or send us a text!

To ensure fairness to other patients who are seeking specific appointment time slots, we require a 24-hour notification for cancellations/reschedules. Any cancellations/reschedules under 24 hours will incur a late cancellation fee of $50. We have a 15-minute grace period for arrival time, and we may need to reschedule any patient arriving after this time, resulting in the $50 late cancellation fee.

Any No Show-No Call appointments will incur a No Show Fee equal to the full amount for the visit type of which you are scheduled.  We require a credit card on file for all patient bookings that will be charged according to this policy.

Our packages never expire! You can use the remaining sessions on your account at any time.

Absolutely! We have many patients who travel from out of town to visit us. We are located 14 miles from Miami International Airport and 18 miles from Fort Lauderdale International Airport. You can schedule your consultation here.  And if you don’t see appointment availability for when you are in town, please reach out to us to discuss your travel plans!

Yes, we offer financing through Alle Payments Plans powered by Cherry. 

You can check your eligibility for a payment plan with Cherry via https://alle.com/lp/payment-plans. In your Allē wallet, you will see how much you’re approved for. Then, during checkout, tell your provider you would like to pay with Cherry. It’s that easy! See our Financing page for more detailed info.

Cherry provides the payment plan and determines qualification and the terms of your loan. Payment options through Cherry are issued by the following lending partners: https://withcherry.com/lending-partners.

Your down payment depends on your total treatment cost and the payment plan you select. It is typically equal to your monthly payment and will go toward your total purchase price. You can complete your down payment using a bank-issued debit card or credit card. Note, making payments via credit card or prepaid debit card will result in a 2.99% processing fee. There is no processing fee for a traditional debit card.

Yes! Our team is committed to the highest standards of education, training, and patient care. Every member of our practice has specialized training in their respective field, allowing us to provide safe, evidence-based care with an elevated patient experience. 

Dr. Lauren Dozier is a board-certified dermatologist with extensive medical and cosmetic expertise, ensuring that every treatment plan is guided by advanced knowledge of skin health, facial anatomy, and the latest innovations in dermatology. Is your doctor board-certified? Check here! {Hyperlink: https://www.certificationmatters.org/find-my-doctor/}

In addition, our team includes a certified phlebotomist for convenient in-office blood draws, a certified trichologist who specializes in hair and scalp health, and a certified medical aesthetician who is an expert in facials and skincare. By bringing together professionals with diverse certifications and expertise, we can provide comprehensive, personalized care while maintaining the highest level of safety and excellence.  Check our team’s bios for more information about us on our About page via the main menu.

Yes. Your safety is our highest priority. We exclusively use FDA-approved medications, injectables, and medical devices (when applicable), and all our products and aesthetic devices are purchased directly from the manufacturer or authorized distributors. This ensures product authenticity, proper handling, routine maintenance and support, and compliance with the highest quality and safety standards.  You can feel assured that every product and device used at our practice has been carefully selected for its safety, efficacy, and quality.

Yes! We are proud to have Spanish-speaking team members available to help make your experience as comfortable and seamless as possible. Whether you’re scheduling an appointment, discussing your treatment plan, or asking questions during your visit, we’re happy to communicate with you in either English or Spanish. We believe that clear communication is an essential part of exceptional patient care. Our goal is to ensure every patient feels heard, understood, and confident throughout every step of their journey with us